Terms and Conditions

  • Payment Terms: Net within 30 Days of Invoice.
  • Value Added Tax: Will be added where applicable.
  • Postage and Packing: Will be charged unless prior agreement.
  • No Liability is accepted for photographs, negatives, artwork etc. sent by or returned to clients.
  • Queries or Shortages must be notified within 7 days of Delivery.
  • Returned Goods: All claims must be made within 28 days after receipt of goods. Returned goods must be in the original condition or no refund will be made.
  • Due to the nature of the production, there may be variations in colour and size as they do not always reproduce precisely. The placing of orders constitutes acceptance of these conditions.
  • Whilst every effort will be made to meet our anticipated delivery dates, we do not accept any liability for any costs or losses of income sustained by any customer due to delays by Frozen Image for whatever reason.
  • Force Majeur: Every effort will be made to carry out the contract but its due performance is subject to cancellation by us or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any Act of God, War, Strike, Lockout or labour dispute, Fire, Flood, Drought, Legislation or other cause (whether of the foregoing class or not) beyond our control.
  • All goods remain the property of Frozen Image till paid in full.
  • This Order is a legally binding contract to purchase.
  • Copyright:
    • For clients work: i,e, Items from photos, artwork or other items supplied by the client for products or photographic manipulation is only undertaken on the Strict understanding that the Customer has full Copyright or full authority of the Copyright holder and does not infringe the rights of any third party as to copyright, registered design, trade mark, patents or otherwise not be itself or cause the Frozen Image to be in breach of any statue, regulation or order and shall indemnify Frozen Image against all costs, claims expenses, loss and damage (consequential or otherwise).
    • Art work, produced by Frozen Image remains Frozen Image Copyright, unless special arrangements are made, and may not be reproduced without permission of A.J.Bennison of Frozen Image. 46 Central Road, Worcester Park, Surrey, KT4 8HY.


Frozen Image :: PO Box 338 Cobham KT11 9BB  :: Tel: +44 (0) 1932 58 99 99   Fax: +44 (0) 1932 86 48 48  ::  Email: site@frozenimage.co.uk
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